Harrowing Tales of Customer Service

We're back to the Garner location to get some free Lord's bird thanks to the Hurricanes winning one at home. Their form of late hasn't been the greatest but hopefully they'll leave their problems behind in the playoffs! Today is getting a late lunch with Mistletoe on board and then we're off to a pair of dog parks for a picnic and letting Mistletoe run round like mad. We're also throwing them a curve ball…

A quick run to Clayton with Katie and Alex after school and a free Chick Fil-A sandwich in the app thanks to the Hurricanes means I'm going to take my chances with the White Oak location's drive through which has usually been more miss than hit through the years. Is it the lady or the tiger? Let's find out! :) 1453 - Order placed via the mobile app.1509 - Arrive at White Oak to find…

Katie had a late lacrosse match at the Athens Drive HS stadium against Cardinal Gibbons where Katie made her debut in goal and will be just as happy to not do that again anytime soon! She's never really been a fan of the position when she played football and apparently lacrosse isn't much more enjoyable between the pipes for her but she held her hand up when the team asked for volunteers and was rewarded…

You know the drill...another Carolina Hurricanes home win, another free Chick Fil-A sandwich complete with a run through the conga line! That makes their home record 25-5-4 through the end of March and I think I've only missed two of the free sandwiches...one from not being able to muster the energy to endure the queue and the other I forgot to log into the app by midnight. Time to do some maths, shall we? The…

So here's the quandary: after a long day that included a trip to Fayetteville and back whilst the kids were at school, do I really feel like enduring the queues for the free Chick Fil-A chicken sandwich thanks to the Hurricanes winning at home on Saturday night? The initial answer was the strongest refusal known to the language of diplomacy..."we shall make every endeavour but some things just may not not be possible". That'd be…

Last night, the Hurricanes got a bit of revenge upon the Seattle Kraken and kind of spoiled long-time TV play-by-play voice of the Carolina Hurricanes John Forslund's return to PNC Arena with a 3-2 victory in regulation. And you know what that means? Yet another free chicken sandwich from Chick-Fil-A assuming they unlock the promotion in a timely fashion so that you have until midnight to open up the app and claim the reward. Mind…

After briefly wondering if I was going to be at ground zero of the poultry insurrection at the Sam's Club, my next mission once I was free of their big box confines was to go for some of the Lord's Bird at the Chick Fil-A just across the car parks near Capital Blvd. Certainly the Carolina Hurricanes have been doing their part to encourage these trips to Chick Fil-A (probably much to Chick-Fil-A's chagrin) by…

Today the mail carrier decided to outdo herself! For the most part since the advent of Informed Delivery last year, they've generally been good about delivering the mail that was imaged on that day without causing too much damage to the mail or things that might be on the periphery of the the cul-de-sac. Mind you, I still see her skip my mailbox from time to time if she doesn't feel she can be bothered…

Last month was a joyous event of sending the "kiss off" payment on the Traverse to Santander Consumer USA (these were the people who featured prominently in a complaint to the CFPB which exposed both how much of a paper tiger the CFPB is and not surprising how little Santander cares!). I was rather concerned that they would screw up sending me the title as they had doing "customer service" but I will give them…

If you have experienced mail delivery problems where you find yourself often getting skipped for days, I highly recommend you sign up for USPS Informed Delivery. It sends an EMAIL digest of the images of the front of the first class mail that's been scanned by the sorting machines for delivery to your address. Some pieces don't fit the scanner so you'll see a placeholder entry but you will generally see anything letter sized. Prior…